Check-in & Check-out: You will receive the confirmation letter once your booking is confirmed with us, more details of the Check-in information will be included in the confirmation letter.
-The check-in time will be 1 pm on the date you book.
-The check-out time will be 12pm on the date you depart. Late check-out will result in an additional night to your credit card on file.
-Customer Photo ID and a valid Credit Card must be presented upon check-in.

Late Check-in:
-Please be aware of our office hours, if you really need a late check-in after the reception office closes please give us a notification by phone 24 hours prior to check-in so we can make arrangements.
-You must call us in advance for approval on late check in.
-If you arrive after office hours, please stop at the office to pick up your welcome package. It will be located on the black table  at the front door. Your name and site number will be included on your packet. 

Parking:                                                                                                                                   
-No parking on the grass or in any empty RV sites.
-Display your provided parking tag or permit visibly on your vehicle at all times. Vehicles without a proper tag may be towed at the owner's expense.
-Vehicles and RVs must be parked in designated parking areas only. Parking on grass, pathways, or any non-designated areas is strictly prohibited. We have visitor parking for additional vehicles.

Access to the Park: Weekender customers are permitted to have one access card for each vehicle entering the park. A security deposit of $30 per card is required for the access card and will be released upon check-out.                                                                                                                                        -Cosmo Camping reserves the right to charge the credit card on file if the card is damaged or lost.  When checking out, please drop off the access card at the office or in the black drop box located to the right of the office entrance door.
-Tailgating at the gate will damage either the gate or your vehicle.  If damage occurs to the gate you will be liable for any costs incurred for repairs.                                                                                                                                                                  

Speed Limit: ALWAYS DRIVE SLOWLY! We have many kids in the park. Speed limit within the campground is 10 KM/H and 5 MPH. Repeated occurrences after verbal warnings could result in being removed from the park without a refund.

Campground Etiquette: Quiet hours are from 10:00 pm to 8:00 am. Please be considerate of your neighbors. Excessive noise during quiet hours could result in a $100.00 fine and/or removal from the park.

Garbage & Recycling: Garbage/recyclable (returnable Cans & Bottles only in the blue boxes) material must be placed in designated areas. The following items are NOT to be placed in the garbage bins: metal, hazardous waste, propane cylinders, barbecues, batteries, lawn chairs etc. Please leave your campsite in the same or better condition as when you arrived. Garbage bins are locked between 8pm to 8am.

Youth Supervision Hours: Individuals under the age of 18, and any other persons not designated as the Primary Occupants of a site, must be accompanied by an adult from 10 pm to 8 am. During these hours, they are not permitted to roam the park without adult supervision.

Pets: We are a Pet-friendly park, enjoy your time with your pet! However, Cosmo Camping ensures every camper stays at a tidy place, therefore, an $100 cleaning fee will be charged at your final payment if pet waste is found in the tents, RV, or cottages, or at any facilities or amenities. Pets must be kept on a leash at all times and never left unattended. All pet litter must be cleaned up promptly by the owners. Pets are not allowed in the pool, any playgrounds, and picnic areas.

Washrooms & Shower Facilities:
-Cleanliness: Please leave the facilities as clean as you found them. Use trash bins provided and avoid leaving any personal items behind.
-Timeliness: During busy times, kindly limit your shower time to ensure everyone gets a turn. Remember, others may be waiting.
-Safety: Wet floors can be slippery. Please use caution and ensure the floor is as dry as possible after your shower to prevent accidents.
-Quiet Hours: If the facilities are located near campsites, please be considerate of noise levels during early mornings and late evenings.
-Children: Children under the age of 14 should be accompanied by an adult at all times for their safety.
-Conservation: Help us conserve water by turning off taps and showers when not in use.
-Respect and Consideration: These facilities are shared by all campers. Please be quick, clean, and courteous. Everyone appreciates a clean and pleasant environment.
-Report Issues: If you find any issues or supplies running low, kindly inform the park staff or management.

Dish Washing Station:
-Clean Up After Use: Please ensure the station is clean and free of food debris after washing your dishes. This helps prevent pests and keeps the area pleasant for the next user.
-Limit Water Usage: Please conserve water. Turn off the taps when not actively rinsing and try to wash dishes in as few loads as possible.
-Timely Washing: To ensure all campers have access, please do not leave dirty dishes at the station. Wash dishes soon after your meals.
-Proper Disposal: Do not pour oils or large food particles down the drain. Use the trash bins provided for any solid waste.
-Share the space: During peak times, please be quick and efficient so everyone gets a turn.

Swimming Pool:
-Pool hours are 10 AM to Dusk. There is no lifeguard on duty. Swimming is at your own risk.
-Childrens under 14 years of age are not allowed within the pool enclosure unless accompanied by a parent or his or her agent who is not less than 16 years of age.
-The pool cannot operate during heavy rains or thunder and lightning storms.
-Pool may be closed without notice for maintenance & cleaning purposes.
-No smoking, eating & alcohol in the pool at any time.
-Pool rules are posted at the pool, please adhere to them.

Jumping Pillow: Jumping Pillow hours are the same as pool hours, it cannot operate during heavy rains or thunder and lightning storms.                                                        

Motorbikes: Motorbikes are not permitted at ANY TIME - except for transportation and operated by a licensed driver and only then upon permission of management. This includes mini bikes, ATVs, golf carts and/or electric tour vehicles. 

Bicycle & E-Bikes:
-No riding bicycles after dark unless equipped with light.
-E-bike riders, please follow the same speed limit for vehicles.

Campfire:
-Relocating the fire pit is not allowed as it would damage the grass, a fee will be applied if it is moved.
-Please extinguish your fire before leaving your site or retiring for the night.
-Burning garbage, pallets, leaves, trash, scrap lumber, or furniture is strictly prohibited. Leaving garbage in the fire ring will result in a $100 cleaning fee.                   

Fireworks, Firearms & Hunting: Fireworks, Firearms and Hunting are prohibited in the Park. We will have firework shows on either Vitoria day, Canada Day and Labour day.

Fire Ban: In the event of a fire ban, campfires are not permitted at any time, candles (including citronella candles), torches, and incense/essential oil burners on-gas/liquid stoves, charcoal or wood-burning barbecues are also not permitted at any time. Providing they have a shut-off valve or lid so that it can be easily turned off, portable outdoor living gas or propane fire pits / fire bowls are permitted during a fire ban. The fire Ban notice will be posted in the office.

Smoking/Vaping: SMOKING/VAPING IS NOT ALLOWED in the pools, cabins and washroom, or in any indoor facilities. Otherwise, it will result in a $100 cleaning surcharge at your final payment. We may ask you to leave without any refund if a verbal warning is ignored.

Drinking: DRINK RESPONSIBLY, alcohol is permitted only on a registered campsite. It is against provincial law to walk around the campground with any alcohol. Alcohol consumption must be confined to your campsite. No glass containers anywhere. Do not drink and drive, our staff will call the police for impaired driving immediately.

Site Cleanliness: Each site includes a fire ring and picnic table (except for “Group Tent Site” that will have one fire ring and two picnic tables). Please leave your site as you found it. We work hard to ensure your stay is comfy, a $100 cleaning fee will be applied if left unclean.

Maintenance: Should you note something that requires our maintenance team's attention, please contact the office. We are dedicated to making your stay as enjoyable as possible.

Warnings:
-Trees and shrubs are NOT to be cut down or damaged.
-PLEASE TAKE GOOD CARE OF YOUR BELONGINGS. Cosmo Camping is not responsible for any loss or theft of your personal belongings that happens on the campsite.
-NO SWIMMING IN THE POND. Keep out of the pond at all times, it is not meant for swimming or fishing.
-Be careful of the cliffs and ditches around the campground.

Camp Store: Our most updated store hours are posted on the LED indicator, or search us on Google. Our camp store has some essential camping supplies (including firewood, ice & propane) in the reception office. If you can’t find your needs at our campstore, you can check out restaurants and grocery stores in Gananoque. They close early!

Park Ranger: Should you have any concerns, complaints or special requests, do not hesitate to come to us during the office hours. For after hours, please contact Helene, our park manager, at 613-797-0099. For urgent medical, fire and police emergencies, please call 911 immediately.